Most frequently asked questions and answers that our customers want to know.
FAQ
How do I book?
Online or by phone, — advance booking recommended.
Which vehicles are available?
Luxury sedans, SUVs, stretch limousines, and executive vans.
Are chauffeurs licensed?
Yes, all are fully trained, licensed, and background-checked.
Can rides be customized?
Absolutely — perfect for weddings, corporate travel, or special events.
What about safety?
Vehicles are inspected regularly, and chauffeurs follow strict safety protocols.
How are rates determined?
Based on vehicle, duration, distance, and special services—transparent pricing guaranteed.
Do you provide airport transfers?
Yes, with flight tracking to ensure timely pickups.
Are gratuities included with the price?
No, gratuity is at your discretion as a way of recognize exceptional service by our chauffeurs.
How long will the chauffeur wait for me?
-Standard pickup – (From hotel, home address, etc.) your chauffeur will wait a complementary 15 minutes.
-At the airport and Cruise Port – reservations come with one hour of waiting time, free of charge.
Note: By providing flight number or Cruise name when booking, your chauffeur will be able to track your arrival time and adjust.
– By the hour/as directed – no waiting time needed, your ride begins at the selected pickup time, regardless of when you meet the chauffeur.
Can I smoke in the vehicle?
To ensure cleanliness and air quality for all our guests, smoking is not permitted in our vehicles. This includes cigarettes, e-cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking.
Violating this policy can result in additional charges.
How can I contact my chauffeur?
The chauffeur’s name and phone number will be sent to the guest one hour before pickup via email and SMS. This message also contains the make, model and license plate number of their vehicle. If you need this information earlier, please reach out to us.
Didn’t find an answer to your question?
If you did not find the answer you were looking for, please do not hesitate to contact us and we will be happy to answer your question.
